Parents Complaint Procedure

Jamia Al-Hudaa prides itself on the quality of Islamic and National Curriculum teaching and pastoral care provided to students, however it recognises that parents will, from time to time, have normal and legitimate concerns about the progress, achievement, behaviour or welfare of their children. Parents are encouraged to make those concerns known to staff so that they can be addressed in partnership with the Jamia.

Jamia Al-Hudaa recognises the difference between a ‘concern’, which can be conveyed informally and a ‘formal complaint’ which takes the form of specific focused dissatisfaction. Jamia Al-Hudaa will take all concerns and complaints seriously and will make every effort to deal with complaints informally, at an early stage, in the spirit of continued respect and partnership.